Frequently Asked Questions

Welcome to our FAQs! Here you'll find helpful information about our products, how to use them, ordering, delivery and our refill scheme. If you can't find the answer you're looking for, please get in touch — we're always happy to help!

OUR PRODUCTS

What are your wax melts made from?

Our wax melts are made using plant-based EcoCoco coconut wax and high-quality fragrance oils. They're vegan-friendly, cruelty-free and made without added dyes, mica or glitter.

We call our wax melts 'naked' because we leave the wax in its natural colour, without unnecessary added colourants or decorative extras. We believe fragrance should be the star of the show!

Our wax melt range is also plastic-free, helping you enjoy beautiful home fragrance while making more mindful choices.

Are your products vegan-friendly and cruelty-free?

Yes! Our products are vegan-friendly and cruelty-free. We carefully select our ingredients to reflect our commitment to creating home fragrance we can feel good about.

How do I use a wax melt?

Our wax melts can be used in a suitable tealight or electric wax melt burner.

Simply place a piece of wax into the top dish of your burner and follow the manufacturer's instructions for your chosen burner. Start with a small piece and add more if needed to suit your space and fragrance preference.

As the wax warms, it releases its fragrance into the room. The wax itself does not disappear; the fragrance gradually fades over time.

Always use your burner on a stable, heat-resistant surface and never leave it unattended while in use.

What size tealight should I use?

For a tealight burner, we recommend using an appropriate 4-hour, unscented tealight, provided it is suitable for your burner's instructions.

Do not use oversized or long-burning tealights, and never leave a burning tealight unattended. Always follow the burner manufacturer's safety guidance and discontinue use if your burner becomes excessively hot or shows signs of damage.

Can I use wax melts in any burner?

Please check that your burner is specifically designed for wax melts and is suitable for the type of heat source you intend to use.

Burners vary in size, design and temperature, which can affect how your wax melts perform. Always follow the manufacturer's instructions and never overfill the dish.

How do I change my wax melt?

Allow your burner and wax to cool before removing the used wax.

Depending on your burner, the cooled wax may lift out when gently loosened. If it doesn't, follow your burner's manufacturer's instructions for removing wax safely. Never pour melted wax down the drain, use sharp tools that could damage the burner, or handle hot wax with bare hands.

Dispose of used wax in accordance with your local waste guidance.

Are wax melts safe around pets and children?

Wax melts and burners should always be used with care around children and pets.

Keep wax melts, melted wax, fragrance products and burners out of reach. Hot wax can cause burns, and wax melts should never be eaten. Tealight burners also involve a naked flame and hot surfaces.

Never leave a burner unattended or place it where it can be knocked over. Keep it away from flammable materials and ensure the room is appropriately ventilated.

If a child or pet swallows wax or fragrance product, seek advice from an appropriate medical or veterinary professional.

Please remember that every household is different. Consider your own circumstances and your pet's individual sensitivities when choosing and using home fragrance.

Why is there a visible mist or smoke coming from my wax melt?

You may sometimes notice vapour or a visible mist around a warming wax melt. However, actual smoke can indicate overheating or a problem with your burner.

If you see smoke, notice a burning smell or think your burner is getting too hot, switch off the electric burner or extinguish the tealight if it is safe to do so. Allow everything to cool fully and check the burner before using it again.

Always follow the manufacturer's instructions and never leave a burner unattended.

ORDERING AND DELIVERY

When will my order be dispatched?

We aim to dispatch orders within 4 working days. During particularly busy periods, dispatch may take a little longer.

As each order is prepared with care, thank you for supporting our small Jersey business and for your patience while we get your goodies ready!

Can I collect my order?

Yes! If collection is available at checkout, you can select this option when placing your order.

Please wait until you receive your collection confirmation email before arranging to collect your order.

How will my order be delivered?

Jersey orders are generally hand-delivered locally. Orders sent by post are dispatched using the postal service and delivery option shown for your order at checkout.

Please check your order confirmation for the delivery details applicable to your purchase.

What if my order arrives damaged or something is missing?

We're sorry if something isn't right with your order. Please contact us as soon as possible with your order number and a description of the issue. Photographs can also be helpful if an item has arrived damaged.

Please avoid using a product if you believe it is faulty or damaged. We'll look into the issue and explain the next steps in line with our policies and your applicable consumer rights.

Can I request a particular fragrance?

Absolutely! If you can't find the scent you're looking for, please contact us.

We love hearing your suggestions, and customer requests can help inspire future fragrance choices. Although we can't guarantee that every fragrance can be sourced, we'll always do our best to help.

RETURNS AND REFUNDS

What if I'm unhappy with my order?

If something is wrong with your order, please get in touch as soon as possible before using the product.

Unused items may be eligible for return in accordance with our returns policy. Please contact us first so we can explain the appropriate process.

Your statutory consumer rights are not affected by our returns policy.

For full details, please see our Refund Policy.

OUR REFILL, REUSE AND RECYCLING SCHEME

Do you offer a refill and return scheme?

Yes! We want to help reduce waste and encourage customers to make more sustainable choices.

Our refill and packaging return scheme is currently available to Jersey customers only. Eligible Made to Melt Jersey packaging can be returned in line with our scheme, and selected products can be refilled at a reduced cost.

It's our way of helping you save while making better use of packaging wherever possible. Thank you for being part of it! 💚

What packaging can I return?

We accept eligible packaging from Made to Melt Jersey products through our return scheme.

Please contact us before returning your packaging so we can confirm what is eligible and explain how to arrange your return. Packaging should be empty and in a suitable condition for handling.

Can I take part if I live outside Jersey?

Our refill and packaging return scheme is currently available to Jersey customers only. We're unable to accept returns through this scheme from customers outside Jersey at present.

We really appreciate every customer who supports our efforts to reduce waste.

Can I recycle your packaging if I don't use the refill scheme?

We aim to use recyclable packaging wherever possible. The correct disposal method can depend on the packaging material and local recycling facilities, so please check the packaging and your local recycling guidance.

PRODUCT INFORMATION

Are your products CLP compliant?

We provide the applicable Classification, Labelling and Packaging (CLP) information for our fragranced products where required.

CLP information communicates relevant hazard and safety details for the particular fragrance formulation. Please read the labels on your products before use and keep them for future reference.

For mixed-fragrance boxes, please check the individual product labels so you can identify the fragrance and its relevant safety information.

How do I use your scented salts?

Our scented salts can be enjoyed in two ways, depending on the product instructions.

As a home fragrance: Place the recommended amount in a suitable wax melt burner, if the product label confirms that this use is appropriate. Follow the burner instructions and allow the product to cool fully before handling or disposing of it.

For a subtle fragrance: You can place a small amount in a suitable breathable bag and use it in an appropriate space, such as a drawer or shoe cupboard, provided the product label permits this use.

Keep scented salts away from children and pets, and never ingest them. Fragrance longevity varies depending on the environment and how the product is used.

What are your scented salts made from?

Our scented salts are made using locally sourced, non-food-grade Jersey sea salt and fragrance oils.

They are intended for home fragrance use only and must not be eaten or used as food ingredients.

How do I use your room and linen sprays?

Our room and linen sprays are designed to add fragrance to suitable spaces and fabrics, in accordance with the product label.

When using on fabric, test a small, inconspicuous area first and allow it to dry to check for any adverse effect. Avoid delicate materials unless you have confirmed they are suitable.

Do not spray directly onto people or pets, and keep the product away from eyes, flames and other heat sources. Always follow the instructions and precautions on the bottle.

STILL HAVE A QUESTION?

If there's anything we haven't covered, we'd love to hear from you!

Please visit our Contact Us page and send us a message. As a small Jersey business, we genuinely appreciate your support and are always happy to help where we can.

Thank you for choosing Made to Melt Jersey and supporting our little family business. Every order means so much to us. 💚